Contact us
Contact Us
Questions about your order, shipment, or a product? Our team usually replies within 24 hours — supporting customers across Australia & Canada.
Within 24 hrs
Average response time
Email Support
For detailed order queries
Australia
Shipping & support
Canada
Shipping & support
We'd love to hear from you. Whether it's a question about an order, a shipping concern, or a product enquiry, our support team at {{ shop.name }} is ready to help — reach out through whichever method works best for you.
1Get in Touch
For the fastest response, please include your order number and a short description of your query when you reach out. This helps our team assist you without back-and-forth delays.
2Contact Methods
Contact Form
Use the form below on this page for a quick reply.
Regions Served
Australia & Canada
3Support Hours
| Day | Support Availability |
|---|---|
| Monday – Friday | 24 hours (online support) |
| Saturday – Sunday | 24 hours (online support) |
| Email Response | Within 24 hours |
As an online store serving Australia and Canada, our support team responds to all messages within 24 hours, including weekends.
4Order & Shipping Help
For questions about order status, tracking, or delivery times to Australia or Canada, please have your order number ready. Our team can look up your shipment and provide an update within one business day.
5Returns Help
Need to start a return within our 30-day window? Include your order number and a description of the issue — this speeds up the review process significantly. Full details are on our Return & Refund Policy page.
6Where We Ship
🇦🇺 Australia
We ship to every state and territory, including metro and regional areas, with free standard shipping on all orders.
🇨🇦 Canada
We ship to every province and territory, coast to coast, with free standard shipping on all orders.
Still have questions?
Send us an email — we're happy to help with anything you need.
Email Support →