1. Our Return Policy

At {{ shop.name }}, your satisfaction matters to us. If you're not completely happy with your purchase, you may return eligible items within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

2. Return Eligibility

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it
• In its original packaging, with all tags, accessories, and manuals included
• Accompanied by proof of purchase (order number or receipt)
• Returned within 30 days of the delivery date

Non-Returnable Items

• Items marked as final sale or clearance
• Gift cards
• Personal care or hygiene items, where applicable
• Products damaged due to misuse or normal wear and tear

3. How to Start a Return

• Contact us: Email {{ shop.email }} or use our Contact page with your order number and reason for return.
• Receive approval: Our team will review your request and send you return instructions and, where applicable, a return shipping address or label.
• Pack & ship: Securely pack the item in its original packaging and send it to the address provided.
• Get refunded: Once we receive and inspect the item, we'll notify you of the approval status and process your refund.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs, unless the item received was damaged, defective, or incorrect, in which case we will cover the return shipping cost. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement, exchange, or full refund, including any applicable shipping costs.

7. Exchanges

If you'd like to exchange an item for a different size, colour, or product, please contact us to arrange this. Exchanges are subject to stock availability.

8. Region-Specific Rights

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us at {{ shop.email }}.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We may be able to cancel orders that have not yet been processed for shipping; once an order has shipped, our standard return process will apply.

11. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date.